All prices are in US Dollars, and orders are not binding until payment has been accepted and verified. We currently accept Visa, MasterCard, American Express, Discover Card, PayPal, Purchase Orders and ACH. All credit cards are charged at the time of purchase.
Net 30 / Purchase Orders
We will gladly accept your purchase orders after your credit application has been approved. Please send us a completed copy of our credit application, plus credit references, to [email protected] All requests will receive a response within one business day.
Any terms or provisions of the purchaser’s order, which are not expressly contained in, or in any way are contrary to the terms of the corresponding invoice, shall not be binding on seller and shall not be considered and applicable to the sale.
A SERVICE CHARGE AT THE RATE OF 18% ANNUM IS PAYABLE BY PURCHASER FROM DUE DATE OF THE INVOICE UNTIL DATE OF PAYMENT, OR THE HIGHEST CHARGES ALLOWED BY LAW, WHICHEVER IS LESS.
If any action or proceeding is instituted to recover from purchaser any sums unpaid under any contract or order or if the account is referred to any attorney for collection, purchaser shall pay seller reasonable attorney’s fees.
Automated Clearing House (ACH)
We can accommodate transfers directly to our bank. Please contact us to set up an ACH transfer.
Web Store Pricing
Although we strive to have accurate product and pricing information, we reserve the right to change a products price due to price increases or errors. We will contact you for approval before proceeding with any change in pricing on your order.
We charge Sales Tax for all orders shipping to Texas and Louisiana and any state where the current laws require we collect tax. If you are tax exempt and have a Tax Exemption Certificate, please first set up your Control Products customer account on our site. Next email your Tax Exemption Certificate to [email protected] One of our team will notify you when your account is approved for tax exempt purchasing. All sales made without a previously approved tax exempt account will be charged tax and this tax can not later be refunded.
Control Products retains the exclusive and sole right to validate all warranty claims. If there is a claim, customer must obtain a return merchandise authorization number by contacting customer support and sending the product back with shipping prepaid – shipping will not be covered. Products returned without authorization will be refused and sent back to the customer. Warranty is void if product has been abused, accidentally or intentionally damaged or modified; operated or maintained contrary to the instructions in the operating manual. We reserve the right to repair or replace items returned under warranty at our option.
Except as is otherwise provided, Seller makes no warranty of merchantability or fitness for a particular use, nor is there any other express or implied warranty associated with the sale of these goods. Buyer acknowledges the use of its own skill and expertise in the selection of the products and does not rely or form the basis of the bargain on any oral or written statements, representations, or samples made or presented to Buyer prior to or concurrent with the execution of this contract. Seller assumes no liability for any technical advice given to Buyer on the use of the goods purchased, and Buyer expressly agrees that such advice will be used at its own risk.
Control Products retains the exclusive and sole right as to whether an item may be returned, exchanged or order cancelled. To obtain a refund or exchange, prior approval must be given by Control Products. Please obtain a return authorization number by contacting customer support at [email protected]
Generally, Control Products will consider returns within thirty (30) days of purchase. Refunds and exchanges are for the cost of product only; shipping and handling charges are not refundable. Control Products issues refunds generally within 72 hours of receiving the returned item, once we verify that it is in re-sellable condition. There is no restocking fee on returns due to defective merchandise or Control Products shipping errors (if reported within 30 days). All other returns will be charged a 20% restocking fee. Freight must be prepaid by the customer and will be reimbursed for defective merchandise and Control Products shipping errors.
Refunds will be processed only to the original method of payment (credit or debit card) used for placing the order.